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  • EARRINGS
  • PENDANTS
  • BANGLES
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  • SOLITAIRES
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  • STYLES
  • TRENDS
  • LOOSE STONES
CUSTOMER SUPPORT
  • FAQs
  • CONTACT US
  • RING SIZE GUIDE
  • BANGLE SIZE GUIDE
  • BRACELET SIZE GUIDE
  • SHIPPING
  • RETURNS
  • PRIVACY POLICY
  • TERMS OF USE

FAQ

Material dwn arrow
  • FAQs
  • CONTACT US
  • RING SIZE GUIDE
  • BANGLE SIZE GUIDE
  • BRACELET SIZE GUIDE
  • SHIPPING
  • RETURNS
  • PRIVACY POLICY
  • TERMS OF USE
About Velvetcase
1. I have never made an online purchase before, how can I be sure that Velvetcase is reputable?
Since our inception in 2012, our goal is to introduce cutting edge techniques and innovative ways for customers to purchase high quality jewellery in privacy of their homes and office space. Research our history, you will find that by offering high quality jewellery and world class customer service we are only growing in our reach. Also, our investors and advisors have built a huge reputation in the industry and come with immense credibility.
2. Why should I choose Velvetcase over a local jeweler?
Service: Velvetcase is available 24 hours a day/7 days a week - we offer phone support, live chat and email. Our design team is available for any support needed while making your purchase.
Variety: We are a designer marketplace and hence we offer designs from designers across the globe.
Policies: We offer 100% certified products from internationally reputed third party labs and our easy returns policy makes it a very easy for anyone to make a purchase.
3. Is there a Velvetcase store that I may visit?
Our head office is located in Mumbai. You may come visit our customer lounge at our head office for any personal assistance required. However, in order to offer you high quality, fine jewelry at a very compelling price, we have a complete make to order model. We believe is giving the customer what they want and not what we have.
Registration
1. Do I need to register before purchasing the product?
Registration is optional. However registered users may receive special promotions, discounts and other incentives that may not be available to the Guest users.
Website Browsing
1. How do I know that your diamonds are authentic?
Each product of Velvetcase is certified by an accredited agency (e.g. GIA, IGI and SGL) and we will provide the certificate along with the product. Certification is a FREE service we offer.
2. How safe is my personal information?
Your personal details are secure and will not be shared out to any third party.
3. Are my payments details secure?
Yes, all your payment details remain confidential and private. Velvetcase and our trusted payment gateway partners use SSL encryption to protect your information.
4. How do I understand which finger ring size/bracelet size will fit me? Do you have a size chart?
Refer to our sizing guide.
5. Are there any hidden charges?
There are no hidden charges. The prices shown on the website are final. All our prices are inclusive of Value Added Tax (VAT) and other applicable taxes. Shipping and delivery is FREE with India.
6. Can I send a personalized message with the product?
Please email our Customer Care team at care@velvetcase.com
7. Can I customise an order?
All are designs are customizable. We give you the option to choose the metal type (white gold, yellow gold, rose gold and silver), gold karat (18k, 14k and 10k) and gemstone.
You can even engrave your jewelry with your desired message, for FREE.
You can also send us a design of your choice and we will make it for you.
8. Can I get the size changed after placing an order?
Yes, we will resize the ring FREE of cost, within 90 days of purchase. We can typically re-size rings up to one size up or down.
Merchandise Returns
1. What is your return policy? Velvetcase is reputable?
Your complete satisfaction with our product is guaranteed or Items may be returned or exchanged within thirty days of receipt. Please note that to be eligible for return, items must be in their original purchase condition, include all product documentation, and shipped within 30 days.
2. Will I have to pay for shipping the product back to you?
Yes, the customer bears the shipping cost to return the piece to Velvetcase. However, for our customer's convenience we have contracted with our domestic and international carriers to offer you discounted shipping rates when returning the item to us. In case of a resizing request, manufacturing defect or a special circumstance we will cover the return shipping cost as well.
3. How do I return the product to Velvetcase within 30 days?
1.Call our customer care team and you will be given a Return Authorization Code, once you let us know about the item you would like to return along with your Order number.
2.We will courier you a Velvetcase tamper proof package. This will come pre-printed with our return address and unique serial number. It will also have the Return Authorization code, your Name and Address on the outside return area.
3.Secure your jewellery with the original packing materials and certificate in the tamper proof package provided by Velvetcase. Note that once the package is sealed, it cannot be opened unless destroyed.
4. Once your package is ready, just call our customer care team and we will send a courier to pick it up from you.You will have to pay the shipping cost to the courier at time of pick up. Once the returned item is received by Velvetcase and goes through our quality control team, your refund or new item will be processed shortly.
4. How long will it take Velvetcase to process my merchandise return?
On the average, about 4-5 business days from the time we receive your item, enter it into our system, and pass it along to our Quality Assurance department (roughly 24 hours, Monday-Friday). For returned items, please allow an additional 2-3 days before the outbound package is shipped.
5. Will I be notified during the merchandise returns process?
Yes. Once your package arrives at Velvetcase head office, it takes 1-2 business days before you receive an e-mail alerting you that your return is being processed.
6. When should I expect to receive my return credit?
For Indian Customers, allow 3-5 business days from the time of the confirmation e-mail for the funds to reach your account, from there, processing time may vary depending on your credit card company's funds transfer policy. For international credits, allow up to 7 additional days (M-F).
7. Will Velvetcase update me during the return process?
Yes. You'll receive an e-mail from us alerting you that your return has been received, then another one alerting you it's been passed along to our Quality Assurance department. For returned items, we'll send you an e-mail with a shipping confirmation on the day it ships.
Lifetime Exchange Policy
1. What is your Lifetime Exchange/ Return Policy?
Velvetcase offers a generous customer friendly Lifetime Exchange Policy. We understand you might want to exchange your jewellery for a new design or upgrade to a large piece. Velvetcase team has invested in building an exchange policy that encourages customers to invest in gold and diamonds as well as enjoy its benefits! We want to build a lifelong personal relationship with each of our customers and anything we can do to make your special moments more joyous, we will. Read our complete Exchange Policy here.
Discounts
1. Are discounts available?
Yes. You may stay informed on special offers and promotions by subscribing to the Velvetcase email list.
Shipping
1. How is my order packaged?
For standard orders within India, we ship using secure, non-descript packaging material. Inside, you'll see an elegantly branded gift packaging of Velvetcase - ideal for gifting or personal storage.
2. Can I track my order?
Yes. On the day of shipment we'll email you shipping confirmation that includes order-tracking information. You'll be kept informed of the transportation process at every step.
3. What if I am unavailable when the product is delivered?
You will receive a call before the delivery; if you are not available the courier company shall try and deliver the product on two more occasions on the following days, after which the product will be returned back to Velvetcase. In such a case you will have to pay all costs for re-shipment and handling.
Diamond And Jewellery
1. Which shape gives me the greatest value for my money?
Round brilliant diamond has the most brilliance, and the most popular Fancy diamonds look more elegant in larger sizes. Also, they tend to look larger than they are by virtue of their shape. The choice of shape is also governed by the shape of the hand and Diamond Colour and Diamond Clarity. Round brilliant diamond hides defects and yellow tints the best.
2. Is the shape of diamond the same as cut?
No. They are different. The real "cut" as it is referred to deals with the quality of the final product in terms of its maximising the return of light. Four shapes of diamonds are the most popular: Round (or brilliant), Emerald, Marquis and Pear.
3. Does Velvetcase sell Conflict Free diamonds?
Rest assured, Velvetcase.com uses only conflict-free diamonds, which are obtained from legitimate diamond sources that have been certified through the worldwide recognized Kimberley Process Certification Scheme (KPCS).
4. What is the shape of diamond used in an engagement ring?
The most common is the round brilliant cut. It reflects more light back from the table, accounting for the beauty of the diamond. Some prefer the pear or marquis. The emerald cut is less common in sizes less than 1 carat. The value of the stone is affected in some cases by shape. Shapes other than round are called “Fancies.”
5. Is it important that I buy a diamond that is accompanied by a certificate?
Yes. Buying with a certificate from a recognized authority such as the AGS, GIA or IGI means that your diamond has the credentials to be recognized worldwide as a valuable item. Resale values of diamonds drop drastically when unaccompanied by a certificate. Also, a certificate makes you sure about the authenticity and purity of your diamond.
CONTACT US
TALK TO US
Customer Support - +91 9029835838
Alliances and Partnerships - +91-22-40049544
Marketing and Technology - +91-22-40056466
We are available from
10:00AM to 07:00PM IST Monday to Saturday
WRITE TO US
care@velvetcase.com
VISIT US
Bodhi Brands Pvt. Ltd.
302, Shreya House, 3rd Floor,
301/A Pareira Hill Road,
Opp. WEH Metro Station, Andheri East
Mumbai 400099,
India.
REGISTERED OFFICE
Bodhi Brands Pvt. Ltd.
212 Tulsiani Chembers, Free Press Journal Marg,
Nariman Point, Mumbai 400021,
India.
FIND YOUR RING SIZE
Whether you want to know the size of your ring finger or an existing ring, we have made things simple.Here are three fail-safe ways to find your ring size from the comfort of your home.
Inside diameter Inside circumference Sizes
(in) (mm) (in) (mm) United States and Canada United Kingdom Ireland, Australia and New Zealand India, China, Japan,
South America
Italy, Spain, Netherlands, Switzerland
0.458 11.63 1.44 0 - - - -
0.466 11.84 1.46 37.2 ¼ - - -
0.474 12.04 1.49 37.8 ½ A - -
0.482 12.24 1.51 38.5 ¾ - -
0.49 12.45 1.54 39.1 1 B 1 -
0.498 12.65 1.56 39.7 - -
0.506 12.85 1.59 40.4 C - 0.5
0.514 13.06 1.61 41 - 1
0.522 13.26 1.64 41.7 2 D 2 1.75
0.538 13.67 1.69 42.9 E 3 3
0.546 13.87 1.72 43.60 - 3.5
0.554 14.07 1.74 44.2 3 F 4 4.25
0.562 14.27 1.77 44.8 5 4.75
0.57 14.48 1.79 45.5 G - 5.5
0.578 14.68 1.82 46.1 6 6
0.514 13.06 1.61 41 - 1
0.586 14.88 1.84 46.80 4 H 7 6.75
0.594 15.09 1.87 47.4 - 7.5
0.602 15.29 1.89 48 I 8 8
0.61 15.49 1.92 48.70 J - 8.75
0.618 15.7 1.94 49.30 5 9 9.25
0.514 13.06 1.61 41 - 1
0.626 15.90 1.97 50 K - 10
0.634 16.10 1.99 50.6 10 10.50
0.642 16.31 0.02 51.20 L - 11.25
0.65 16.51 2.04 51.90 6 11 11.75
0.658 16.71 2.07 52.5 M 12 12.5
0.666 16.92 2.09 53.10 13 13.25
0.674 17.12 2.12/td> 53.80 N - 13.75
0.682 17.32 2.14 54.4 7 14 14.50
0.69 17.53 2.17 55.10 0 - 15
0.698 17.73 2.19 55.70 15 15.75
0.706 19.73 2.22 56.30 P - 16.25
0.714 18.14 2.24 57 8 16 17
0.722 18.34 2.27 57.6 Q - 17.50
0.73 18.54 2.29 58.30 17 18.25
0.738 18.75 2.32 58.90 R - 19
0.746 18.95 2.34 59.5 9 18 19.50
0.754 19.15 2.37 60.2 S - 20.25
0.762 19.35 2.39 60.80 19 20.75
0.77 19.56 2.42 61.40 T - 21.50
0.778 19.76 2.44 62.10 10 20 22
0.786 19.96 2.47 62.70 10¼ U 21 22.75
0.794 20.17 2.49 63.40 10½ 22 23.25
0.802 20.37 2.52 64 10¾ V - 24
0.81 20.57 2.54 64.60 11 23 24.75
0.818 20.78 2.57 65.30 11¼ W - 25.25
0.826 20.98 2.59 65.90 11½ 24 26
0.834 21.18 2.62 66.60 11¾ X - 26.50
0.842 21.41 2.65 67.2 12 25 27.25
0.85 21.49 2.67 67.80 12¼ Y - 27.75
0.858 21.79 2.70 68.5 12½ Z 26 28.50
0.866 22 2.72 69.10 12¾ - 29
0.874 22.20 2.75 69.7 13 - 27 29.75
0.882 22.40 2.77 70.4 13¼ Z1 - 3.50
0.89 22.61 2.80 71 13½ - - 31
0.898 22.81 2.82 71.70 13¾ Z2 - 31.75
0.906 23.10 2.85 72.3 14 Z3 - 32.25
0.914 23.22 2.87 72.90 14¼ - - 33
0.922 23.42 2.90 7.360 14½ Z4 - 33.50
0.93 23.62 2.92 74.20 14¾ - - 34.25
0.938 23.83 2.95 74.8 15 - - 34.75
0.946 24.03/td> 2.97 75.5 15¼ - - 35.50
0.954 24.23 3 76.10 15½ - - 36.25
0.962 24.43 3.02 76.80 15¾ - - 36.75
0.97 24.64 3.05 77.4 16 - - 37.50
Option 1
We will send you Free Ring Sizer by courier
Option 2
Download the Velvetcase Ring Sizer pdf
Option 3
Speak to our Design Experts at +91 9029835838
FIND YOUR BANGLE SIZE
Steps to measure your bangle size
1. Print this page and compare the below printed scale with a real one.
2. Scale comparisons is must.
3. Place a exisiting bangle above the scale and note the inner diameter in mm.
2. Use the bangle size chart to check the size in mm against the preferred column below.
For eg. If the inner diameter is 60.0mm then the bangle size is 20.6 anna.
Bangleimg
Bangle Size Anna Millimeters Inches = 25>
2.00" 51.0 2.00"
2.1" 52.50 2.06"
2-2/16" 54.0 2.12"
2-3/16" 55.50 2.18"
2-4/16" 57 2.24"
2-5/16" 58.50 52.30"
2-6/16" 60.0 2.36"
2-7/16" 61.50 2.42"
2-8/16" 63.0 2.48"
Bangle Size Anna Millimeters Inches = 25.4mm
2-9/16" 65.0 2.55"
2-10/16" 67.0 2.63"
2-11/16" 68.50 2.69"
2-12/16" 70.0 2.75"
2-13/16" 71.50 2.81"
2-14/16" 73.0 2.87"
2-15/16" 74.50 2.93"
3.0" 76.0 2.87"
FIND YOUR BRACELET SIZE
Steps to measure your bracelet size
1. Print this page and compare the below printed scale with a real one.
2. Scale comparisons is must.
3. Place a exisiting bracelet above the scale and note the inner diameter in mm.
4. Use the bracelet size chart to check the size in mm against the preferred column below.
For eg. If the inner diameter is 60.0mm then the bracelet size is 20.6 anna.
Women (adult) Bracelet Size Chart.
Sizing
Inches
MM
Very Small 6 1/2* 165
Small 7 178
Medium 7 1/2* 190
Large 8 203
X-Large 8 1/2* 216
Men (adult) Bracelet Size Chart.
Sizing
Inches
MM
Small 8 203
Medium 8 1/2* 216
Large 9 No refund / exchange
Step 1
Bracelet 01
Step 2
Bracelet 02
Step 3 and 4
Bracelet 03
SHIPPING & DELIVERY
Free shipping in India. International shipping will incur additional charges based on location.
MOST PRODUCTS ARE SHIPPED WITHIN 7 to 15 BUSINESS DAYS
All the products will be generally shipped within 7 to 15 business days from the date when the order is placed. For customised orders or larger jewellery pieces it may take little longer. Delivery time will however depend on the courier company.
The Member has to specify the address and details of the person who will collect the shipment at the time of delivery. At the time of placing the order, the Member has to state full name of the recipient as stated in his / her government approved photo identification. At the point of delivery the recipient, to collect the physical product, will have to provide any one of the following government approved photo identification card :
Ration Card (should be issued in the name of the Member / recipient in the case of a gift);
Driver's License;
Permanent Account Number (PAN) card;
Voters Identification card; or
Passport.
Delivery shall be made by the courier agent only after the photo and name of the recipient is verified and confirmed by such courier agent. To ensure safe and secure delivery of the package the courier agent may also note down the details of the government photo identification. The recipient of the package must co-operate with the courier agent by providing required and valid copies of his / her government approved photo identification. In case the Member wants any other person to receive the delivery on his behalf he / she needs to specify details of the same at the point of ordering only. All items shall be delivered directly to the person as specified at the point of ordering and the Member cannot (under no circumstances whatsoever) change the recipient details after the order is processed.
After placing an order, the Member can change the shipping address before the product is actually shipped.
All shipping charges to addresses within India shall be paid for by The Velvetcase. Recipient accepting delivery should not accept deliveries where the box or packaging has been tampered with or if the box is empty. The recipients receiving the delivery must open the package and check its contents prior to accepting the delivery or signing the delivery receipt.
If the recipient is not available at the time of delivery, the courier company shall try and deliver the item thrice before returning the same to The Velvetcase. All costs for re-shipment and handling in the case of non-delivery to the Member shall be chargeable to the recipient.
Delivery guarantee is subject to terms and conditions of the courier company. Any inconsistencies in name or address will result in non-delivery of the product.
EASY RETURNS
Our easy return policy makes it possible for customers to shop with Confidence with us.
  • A product at and under the paid price (post discounted, if applicable) of Rs 700 is not eligible for return or refund.
  • For all products above the final price (post discounted, if applicable) of Rs 700, the below policies apply.
Category
Return Time-Frame (From Delivery)
Lifetime Exchange (12 months after purchase)
Brilliant Diamond Jewellery 100% money back if cancelled within 30 days 100% market value of gold & diamonds, less labour charges, pearls and other stones.
Precious Jewellery (not including brilliant diamond) 100% money back if cancelled within 30 days 80% exchange of invoice value
Lifestyle Jewellery in Silver/Other Metals without Precious Gemstones/Diamonds 100% money back if cancelled within 7 days No refund / exchange
Engraved or Custom jewellery 90% money back if cancelled within 30 days 80% exchange of invoice value
Gold & Silver coins No refund / exchange No refund / exchange
Gifts & Artifacts No refund / exchange No refund / exchange
Solitaires (above 0.20 cts) No refund / exchange No refund / exchange
Order Cancellation & Refunds
You can cancel an order anytime before it has been shipped by us. Or, within 7 or or 30 days of devlivery, as per the return timeframe applicable. In case of Gifts, Artifacts, and Gold and Silver Coins, order can be cancelled only if it is yet to be shipped by VelvetCase.
For any applicable refund, it will be made to the same mode of payment used to place the order within 3 working days.
Any order that is cancelled after it has been shipped by us, we will make the refund for the amount due within two weeks of receiving the products back at the Velvet Case office and verifying that it is undamaged. Refund will be made to the same mode of payment that was used for placing the order.
Please note, for COD orders, refund will be made in the form of cheque issued to the same name as the one used for placing the order. For a refund of over Rs 25,000 we will require the customer to submit their PAN number.
Undamaged. Refund will be made to the same mode of payment that was used for placing the order.
Please note, for COD orders, refund will be made in the form of cheque issued to the same name as the one used for placing the order. For a refund of over Rs 25,000 we will require the customer to submit their PAN number.
Discounts and Special Promotions
In case you have used a discount code while placing the order and now wish to cancel it, the refund will be made equivalent to the amount paid by you.
Once the order is cancelled, any discount code used remains expired and cannot be applied on a fresh order.
Partial Order Cancellation
While we take requests for partial cancellation of an order, that is of one item from a multi-item order, the refund rules as per the above table shall apply. Also, the shipping charges will not be refunded in case of partial cancellation.
Cancellation of EMI Orders
To make online shopping easier for our customers, VelvetCase.com offers an EMI payment option for certain eligible transaction.
For any transaction made using the EMI option, we follow these cancellation rules:
Cancellation of a single item from a multi-item EMI order is not allowed. If required, the entire order must be cancelled.
In case of cancellation, the processing fee, if any, will not be refunded.
If the order is cancelled before it has been shipped but after the first EMI has been payed, we will refund the down payment and first EMI to you.
PRIVACY POLICY
Thank you for visiting The Velvetcase. We want you to know that your privacy is important to us. Our customers are at the heart of everything we do, and we strive to ensure your experience with The Velvetcase is one that you will want to repeat and share with your friends. Part of our commitment to you is to respect and protect the privacy of the personal information you provide to us. The information below is designed to inform you of what information we collect, why we collect such information, and how we use the information we collect.
www.velvetcase.com 'Website' is a site which is operated by Bodhi Brands Pvt Ltd. For the purpose of the applicable data protection legislation, the data controller is Bodhi Brands Pvt Ltd of 212 Tulsiani Chambers, Free Press Journal Marg, Nariman Point, Mumbai 400021.
We are committed to protecting and respecting your privacy. We want you to know how we use and protect the personal information you give us. This policy ('Privacy Policy') sets out how we use and protect any personal information that you give us when you use this Website, order through our catalogue or on our Toll Free telephone order line or visit any of our stores. If you have any questions about this policy or do not agree with it, please contact our customer services department by email at care@thevelvetcase.com or by telephone at +91-22-22823667 (10am - 6pm IST, Monday - Friday) before using this Website. We may change this policy from time to time by updating this page. You should check this page from time to time to ensure you are happy with any changes. This policy is effective from 01 April, 2012.
1 What Information do we collect?
In general, you can use this Website without giving us any information. However, additional services may be available if we have certain information about you. We may collect the following information: Account registration information including your name, telephone number, postal address and email address;Billing information, transaction and credit card information (should you make a purchase with us); If you contact us, we may keep a record of that correspondence; and Information regarding your personal or professional interests, demographics, experiences with our products and contact preferences in order to provide you with further correspondence about our products and services.
In-store visits may be captured on closed-circuit television for security and training purposes
2 what do we do with the information we collect
We use this information to provide you with a better service, and in particular for the following reasons:
INTERNAL RECORD KEEPING:
To improve our products and services.
To communicate with you by email, telephone or post if you have ordered or purchased products from us, either regarding the order or purchase or other matters regarding transactions between us or your customer relationship with us;
To communicate with you with regard to your thevelvetcase.com account, or your The Velvetcase Business Account;
If you have purchased a product or requested a catalogue from us, you will be placed on the The Velvetcasemailing list and will receive periodic mailings by post from us (if you do not wish to receive a catalogue and/or periodic mailings by post please contact our customer services department by email at care@thevelvetcase.com or by telephone at +91-22-22823667 (10am - 6pm IST, Monday - Friday) to let us know and you will be removed from our mailing list);
To contact you by email, telephone, SMS, MMS or post according to your preferences, in order to share information with you about our products, services and events that may be of interest to you;
To contact you for market research purposes, if you have not objected to such use. Please note that you can object to the use of your data for market research purposes at any time. To do so please contact our customer services department by email at care@thevelvetcase.com or by telephone at +91-22-22823667 (10am - 6pm IST, Monday - Friday) to let us know.
3 Direct Marketing
As above, we would like to provide you with information about new products, promotions, special offers and other information, which we think you may find interesting. Where you have consented to us doing so, we may send you such information by postal mail and telephone, unless you have registered with the appropriate Preference Service. If you purchase a product from us we may retain your address for future mailings. If you do not want your information used for direct marketing purposes at any time, please contact our customer services department by
4 E-Mail Marketing
We would also like to provide you with the information above by email. However, we appreciate that email 'spam' has become a problem in recent years. If you are a customer or you have previously asked us for information on our products: We may contact you regarding your purchase or other matters regarding transactions between us or your customer relationship with us, or send you information on our range of products by email, unless you have asked us not to do so; and We may also use your email address to share information about our products, services and events that may be of interest to you by way of The Velvetcase informational emails, unless you have asked us not to do so. Otherwise, when you provide us with personal information, we will ask you whether you would like us to send you The Velvetcase informational emails. If you decide at any time that you no longer wish to receive marketing emails from us, please click on the unsubscribe link in the email. Alternatively, you may at any time contact our customer services department at The Velvetcase, Bodhi Brands Pvt Ltd, 212 Tulsiani Chambers, Free Press Journal Marg, Nariman Point, Mumbai 400021, by telephone at +91-22-22823667 (10am - 6pm IST, Monday - Friday) or by email at care@thevelvetcase.com.
5 Who do we share this information with?
We will not transfer or disclose your personal information to third parties other than to: the third party suppliers and vendors we engage to help us run our business; our affiliates, that is any member of our Group (meaning Bodhi Brands Pvt Ltd and its subsidiaries), as defined by applicable local law, in order to process your data for the same purposes or within the same activity as indicated in this Privacy Policy; or a purchaser or potential purchaser of our business, unless we have your permission or are under a duty to disclose or share your personal information in order to comply with any legal obligation, or in order to enforce or apply other agreements; or to protect the rights, property or safety of The Velvetcase, our customers or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction within the framework of the relevant data protection law.
Given that we are an international company, this process may include sending personal information to other countries, whose data protection laws may not be the same as may exist in your country of residence. However, we have taken appropriate steps to ensure a responsible and high level of protection for the processing carried out in all countries in which we operate. Please see the section on 'Security and storage' below.
6 How to get copies of or amed the information we have collection?
You may request details of personal information which we hold about you under the applicable data protection legislation. If you would like a copy of the information held on you please write to our customer services department at The Velvetcase, Bodhi Brands Pvt Ltd, 212 Tulsiani Chambers, Free Press Journal Marg, Nariman Point, Mumbai 400021 or by email at care@thevelvetcase.com.
If you think any information we have about you is incorrect or incomplete, or you wish to have your details removed from our contact database please write to our customer services department at The Velvetcase, Bodhi Brands Pvt Ltd, 212 Tulsiani Chambers, Free Press Journal Marg, Nariman Point, Mumbai 400021 or by telephone at +91-22-22823667 (10am - 6pm IST, Monday - Friday) or by email at care@thevelvetcase.com as soon as possible. We will correct or update any information as soon as possible.
7 Choice/OPT-OUT
The Velvetcase provides all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us on behalf of our partners, and from us in general, after setting up an account.
If you want to remove your contact information from all Velvet Case lists and newsletters, please contact us by email at care@velvetcase.com
8 Security & Storage
In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect on line. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
All information provided through our Website, telephone, catalogue and in store is stored on servers located in the USA. Such information will be processed by staff operating in the India who work for our company. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal information, you agree to this transfer, storing or processing. The Velvetcase will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
9 Linking
We may link to other websites which are not within our control. When we do this, we will try and make it as clear as possible that you are leaving our Website. We are not responsible for these websites in any way. Once you have left our Website, we cannot be responsible for the protection and privacy of any information which you provide. You should exercise caution and look at the privacy statement applicable to the website in question.
10 Cookies
We use cookies for certain areas of our Website, including but not limited to session cookies, persistent cookies and web beacons. Cookies are files that store information on your hard drive or browser that allow our Website to recognize that you have visited our Website before. They make it easier for you to maintain your preferences on the Website, and by seeing how you use the Website, we can tailor the Website around your preferences and measure usability of the Website.
We use cookies to:
Record
You can, should you choose, disable the cookies from your browser and delete all cookies currently stored on your computer. On Microsoft Internet Explorer, this can be done by selecting 'Tools/Internet Options' and reviewing your privacy settings or by selecting 'delete cookies'. However please note that this may prevent you from taking full advantage of the Website. You can find out how to do this for your particular browser by clicking 'help' on your browser's menu or by visiting www.allaboutcookies.org No information obtained from cookies from which individual customers can be identified will be used by us for marketing purposes.
TERMS OF USE
These terms and conditions apply to the The VelvetCase Web site located at www.velvetcase.com, and all associated Web sites linked to www.velvetcase.com by The VelvetCase, order through our catalogue or on our Toll Free telephone order line or visit any of our stores its subsidiaries and affiliates (collectively 'the Site'). Please read these terms and conditions (the 'Terms and Conditions') carefully. BY USING THE SITE, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS. These Terms and Conditions govern your use of, and any purchase from, the The VelvetCase Site, and constitute an agreement between you and The VelvetCase. The VelvetCase reserves the right to change or modify any of these Terms and Conditions or any policy or guideline of the Site at any time, and in its sole discretion. Any change or modification will be effective immediately upon posting of the revisions on the Site. Your continued use of the Site following the posting of its changes or modifications will constitute your acceptance of such changes or modifications. Therefore, you should frequently review these Terms and Conditions and any other applicable policies from time-to-time to understand the terms and conditions that apply to your use of the Site. If you do not agree to the amended terms, you must stop using the Site.
Product Availability and Pricing
If you're interested in a piece of jewelry that is currently on back order, call us and we can tell you when the item will be back in stock. Sometimes with the volume of orders we receive, an item may go out of stock before we are able to post a notification on the Site. If this happens, we will contact you directly to discuss possible options. Data, including prices, may be inaccurately displayed on our Site due to system or typographical errors. While we make every attempt to avoid these errors, they may occur. We reserve the right to correct any and all errors when they do occur, and we do not honor inaccurate or erroneous prices. If a product's listed price is lower than its actual price, we will, at our discretion, either contact you for instructions before shipping the product or cancel the order and notify you of such cancellation. If the order has been shipped, you agree to either return the product or pay the difference between the actual and charged prices. Our prices are also subject to change without notice. We apologize for any inconvenience that this may cause. If you have any questions, please do not hesitate to contact our customer services department at The VelvetCase, Bodhi Brands Pvt Ltd, 212 Tulsiani Chambers, Free Press Journal Marg, Nariman Point, Mumbai 400021, by telephone at =91-22-22823667 (10am - 6pm IST, Monday - Friday) or by email at care@thevelvetcase.com. We do not negotiate prices on our products and all our prices are final.
Diamond Certificates
When you order a loose diamond, we ship it to you with the accompanying diamond grading report (also called a diamond certificate). These grading reports are detailed documents created by diamond grading experts at one of two highly-respected diamond laboratories - making it very expensive to replace a diamond grading report. Because of this, we require each diamond grading report to be included with each returned diamond. If you do not include the diamond grading report with your return, you will be charged a replacement fee of INR 10,000.
Comparison Purchasing
To keep our prices low, we do not allow comparison purchasing. Comparison purchasing is the act of buying several items with the intent of keeping the one you like best and returning the remainder. This causes undue restocking and inventory overhead and can be very costly. To confirm the quality of a jewelry item, please contact one of our Diamond and Jewelry Consultants at +91-22-22 (10am - 6pm IST, Monday - Friday) or by email at care@thevelvetcase.com, and we would be happy to help you make your choice.
Information on our Site
At The VelvetCase, we make every attempt to ensure that our online catalogue is as accurate and complete as possible. In order to give you the opportunity to view our products in great detail, some products may appear larger or smaller than their actual size in our photographs; and since every computer monitor is set differently, color and size may vary slightly. Our objective is to provide you with as much information and detail about your prospective purchase as possible so that you can see the beauty and shape of a particular item. In compliance with industry standards The VelvetCase states that carat total weight in all purchases may vary 0.05 carats from stated weight. On the Site, we provide the measurement of our products based on our manufacturing specifications. Slight tolerances may be accounted for based on finishing during the manufacturing. For gemstone and pearl measurements, a tolerance of 0.25mm is allowed. For diamond jewelry set with multiple diamonds, we provide the minimum total carat weight for the piece. Color and clarity grades are expressed as either a minimum or an average depending on the number of diamonds. If stated as a minimum, all diamonds within the piece are at or above the stated quality. If expressed as an average, collectively the quality is equal to or exceeds the grade stated.
Privacy Policy
Please refer to our Privacy Policy for information on how The VelvetCase collects, uses, and discloses personally identifiable information from its customers.
Site Content
The Site and all content and other materials, including, without limitation, the The VelvetCase logo, and all designs, text, graphics, pictures, selection, coordination, 'look and feel', information, data, software, sound files, other files and the selection and arrangement thereof (collectively, the 'Site Materials') are the proprietary property of The VelvetCase or its licensors or users and are protected by trade dress, copyright, patent and trademark laws, and various other intellectual property rights and unfair competition laws.
Trademarks
The VelvetCase, the The VelvetCase logos, and any other product or service name or slogan contained in our Site are trademarks of The VelvetCase and its suppliers or licensors, and may not be copied, imitated or used, in whole or in part, without the prior written permission of The VelvetCase or the applicable trademark holder. You may not use any metatags or any other 'hidden text' utilizing 'The VelvetCase' or any other name, trademark or product or service name of The VelvetCase without our prior written permission. All other trademarks, registered trademarks, product names and The VelvetCase names or logos mentioned in our Site are the property of their respective owners.
Use of the Site
You are granted a personal, limited, non-sublicensable license to access and use our Site and electronically copy, (except where prohibited without a license) and print to hard copy portions of our Site Materials for your informational, non-commercial and personal use only. Such license is subject to these Terms and Conditions and does not include: (a) any resale or commercial use of our Site or the Site Materials therein; (b) the collection and use of any product listings, pictures or descriptions for commercial purposes; (c) the distribution, public performance or public display of any Site Materials, (d) modifying or otherwise making any derivative uses of our Site and the Site Materials, or any portion thereof; (e) use of any automated means to access, monitor or interact with any portion of our Site, including through data mining, robots, spiders, scraping, or similar data gathering or extraction methods; (f) downloading (other than the page caching) of any portion of our Site, the Site Materials or any information contained therein, except as expressly permitted on our Site; (g) cause to appear any pop-up, pop-under, exit windows, expanding buttons, banners, advertisement, or anything else which minimizes, covers, or frames or inhibits the full display of our Site; (h) use our web sites in any way which interferes with the normal operation of our sites; or (i) any use of our Site or the Site Materials other than for its intended purpose. Any use of our Site or the Site Materials other than as specifically authorized herein, without the prior written permission of The VelvetCase, is strictly prohibited and will terminate the license granted herein. Such unauthorized use may also violate applicable laws, including without limitation copyright and trademark laws and applicable communications regulations and statutes. Unless explicitly stated herein, nothing in these Terms and Conditions shall be construed as conferring any license to intellectual property rights, whether by estoppels, implication, or otherwise. This license is revocable at any time.
Infringer Policy
In accordance with the Digital Millennium Copyright Act (DMCA) and other applicable law, The VelvetCase has adopted a policy of terminating and barring, in appropriate circumstances and at The VelvetCase's sole discretion, site users or account holders who are deemed to be repeat infringers. The VelvetCase may also at its sole discretion limit access to this site and/or terminate the accounts of any users who infringe any intellectual property rights of others, whether or not there is any repeat infringement.
Third Party Content
The VelvetCase may provide links to Web pages and content of third parties ('Third Party Content') as a service to those interested in this information. The VelvetCase does not monitor or have any control over any Third Party Content or third party Sites. The VelvetCase does not endorse any Third Party Content and can make no guarantee as to its accuracy or completeness. The VelvetCase does not represent or warrant the accuracy of any information contained therein, and undertakes no responsibility to update or review any Third Party Content. Users use these links and Third Party Content contained therein at their own risk.
Submissions
You acknowledge and agree that any materials, including but not limited to questions, comments, suggestions, ideas, plans, notes, drawings, original or creative materials or other information, regarding this site, The VelvetCase, or our products or services that are provided by you to The VelvetCase are non-confidential and shall become the sole property of The VelvetCase. The VelvetCase will own exclusive rights, including all intellectual property rights, and will be entitled to the unrestricted use and dissemination of these materials for any purpose, commercial or otherwise, without acknowledgment or compensation to you. You grant The VelvetCase and its affiliates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that (a) you own and control all of the rights to the content that you submit, or that you otherwise have the right to submit such content to this site; (b) the content is accurate and not misleading; and (c) use and posting of the content you supply will not violate any rights of or cause injury to any person or entity.
Submissions
You acknowledge and agree that any materials, including but not limited to questions, comments, suggestions, ideas, plans, notes, drawings, original or creative materials or other information, regarding this site, The VelvetCase, or our products or services that are provided by you to The VelvetCase are non-confidential and shall become the sole property of The VelvetCase. The VelvetCase will own exclusive rights, including all intellectual property rights, and will be entitled to the unrestricted use and dissemination of these materials for any purpose, commercial or otherwise, without acknowledgment or compensation to you. You grant The VelvetCase and its affiliates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that (a) you own and control all of the rights to the content that you submit, or that you otherwise have the right to submit such content to this site; (b) the content is accurate and not misleading; and (c) use and posting of the content you supply will not violate any rights of or cause injury to any person or entity.
Indemnification
You agree to defend, indemnify and hold harmless The VelvetCase, its independent contractors, service providers and consultants, and their respective directors, employees and agents, from and against any claims, damages, costs, liabilities, and expenses (including, but not limited to, reasonable attorneys' fees) arising out of or related to any Content you post, store or otherwise transmit on or through our Site or your use of or inability to use our Site, including without limitation any actual or threatened suit, demand or claim made against The VelvetCase and/or its independent contractors, service providers, employees, directors or consultants, arising out of or relating to the Content, your conduct, your violation of these Terms and Conditions or your violation of the rights of any third party.
Disclaimer of Warranty
EXCEPT AS EXPRESSLY PROVIDED TO THE CONTRARY IN A WRITING BY THE VELVETCASE, THIS SITE, THE CONTENT CONTAINED THEREIN AND THE PRODUCTS AND SERVICES PROVIDED ON OR IN CONNECTION THEREWITH (THE 'PRODUCTS AND SERVICES') ARE PROVIDED ON AN 'AS IS' BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. THE VELVETCASE DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT AS TO THE INFORMATION, CONTENT, AND MATERIALS IN OUR SITE. THE VELVETCASE DOES NOT REPRESENT OR WARRANT THAT MATERIALS IN OUR SITE OR THE SERVICES ARE ACCURATE, COMPLETE, RELIABLE, CURRENT OR ERROR-FREE. THE VELVETCASE DOES NOT REPRESENT OR WARRANT THAT OUR SITE OR ITS SERVERS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
Limitation of Liability
IN NO EVENT SHALL THE VELVETCASE, ITS DIRECTORS, MEMBERS, EMPLOYEES OR AGENTS BE LIABLE FOR ANY DIRECT, SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES, OR ANY OTHER DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO LOSS OF USE, LOSS OF PROFITS, OR LOSS OF DATA, WHETHER IN AN ACTION IN CONTRACT, TORT (INCLUDING BUT NOT LIMITED TO NEGLIGENCE) OR OTHERWISE, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF OUR SITE, THE PRODUCTS AND SERVICES, OR THE CONTENT CONTAINED IN OR ACCESSED THROUGH OUR SITE, INCLUDING WITHOUT LIMITATION ANYDAMAGES CASED BY OR RESULTING FROM RELIANCE BY USER ON ANY INFORMATION OBTAINED FROM THE VELVETCASE, OR THAT RESULT FROM MISTAKES, OMISSIONS, INTERRUPTIONS, DELETION OF FILES OR EMAIL, ERRORS, DEFECTS, VIRUSES, DELAYS IN OPERATION OR TRANSMISSION OR ANY FAILURE OFPERFORMANCE, WHETHER OR NOT RESULTING FROM ACTS OF GOD, COMMUNICATIONS FAILURE, THEFT, DESTRUCTION OR UNAUTHORIZED ACCESS TO THE VELVETCASE'S RECORDS, PROGRAMS OR SERVICES.
Applicable Law and Venue
These Terms and Conditions and your use of this site will be governed by and construed in accordance with the laws & exclusive jurisdiction of the courts of Mumbai, India, applicable to agreements made and to be entirely performed within the exclusive jurisdiction of the courts of Mumbai, India, without resort to its conflict of law provisions. You agree that any action at law or in equity arising out of or relating to these Terms and Conditions shall be filed only in exclusive jurisdiction of the courts of Mumbai, India and you hereby irrevocably and unconditionally consent and submit to the exclusive jurisdiction of such courts over any suit, action or proceeding arising out of your use of this site, any purchase from this site, or these Terms and Conditions.
Modification and Notice
You agree that The VelvetCase may modify these Terms and Conditions and any other policies on our Site at any time and that posting the modified Terms and Conditions or policies on our Site will constitute sufficient notice of such modification
Termination
Notwithstanding any of these Terms and Conditions, The VelvetCase reserves the right, without notice and in its sole discretion, to terminate your license to use this site, and to block or prevent future your access to and use of the Site.
Severability
If any provision of these Terms and Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms and Conditions and shall not affect the validity and enforceability of any remaining provisions.
Comments or Questions
If the User has any questions, comments or concerns arising from the Website, the privacy policy or any other relevant terms and conditions, policies and notices or desires to provide input on the Information, the Website, material provided by another User or the use of the Website by another User, the User may contact The VelvetCase, Bodhi Brands Pvt Ltd, 212 Tulsiani Chambers, Free Press Journal Marg, Nariman Point, Mumbai 400021, by telephone at +91-22-22823667 (10am - 6pm IST, Monday - Friday) or by email at care@thevelvetcase.com
Complaints
If a User wishes to lodge any complaints for misuse or abuse of the facilities available on the Website by another User, such User may contact The VelvetCase, Bodhi Brands Pvt Ltd, 212 Tulsiani Chambers, Free Press Journal Marg, Nariman Point, Mumbai 400021, by telephone at +91-22-22823667 (10am - 6pm IST, Monday - Friday) or by email at care@thevelvetcase.com